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Dorset Mind Your Head doesn’t currently provide immediate support services for young people who are experiencing a severe mental health crisis or psychological distress. We do offer a range of non-urgent services, including counselling and support groups, that you can find here.

Please use the following information if you or someone you know may be experiencing a mental health crisis:

If you are in mental health crisis and need to talk to someone

In Dorset: 

Connection 24/7 Phoneline for Dorset –
A helpline for people of all ages in Dorset who are experiencing mental health issues & need support.
– Call 111 and select ‘mental health,’
– Or dial 0300 1235440 to access support.

The Retreat-

If you are over 18 and struggling to cope with life and feel yourself approaching a crisis point, you can attend The Retreat in Hahnemann Road, Bournemouth and Maiden Castle Road in Dorchester. You don’t need to phone ahead, just turn up and ring the front doorbell.

National services:

The Samaritans 24/7 Phoneline –
The Samaritans offer emotional support and a listening ear, 24 hours a day, 365 days a year. It’s a FREEPHONE number that can even be called from a mobile with no credit.
– Call them on 116 123 (24hr),
– Or email:

Childline –
Gives help on a wide range of issues – you can call and email them; post on message boards and chat to a counsellor online.
– Call 0800 1111, currently 9am to midnight,
– Or email them securely from your online Childline account.

Papyrus –
Papyrus provides confidential support and advice for young people struggling with thoughts of suicide and anyone worried about a young person.
– Call 0800 068 4141 or 07860 039967, 9am to 10pm weekdays, 2pm to 10pm weekends and bank holidays,
– Or email:

Kooth –
Kooth provides FREE, safe, anonymous support for children and young people. You can live chat or message the team of counsellors, join discussion boards and use a daily journal to track your feelings.
– Visit

Shout (text service) –
Shout provides a 24/7 text service, FREE on all major mobile networks, for anyone in crisis. It’s a place to go if you’re struggling to cope and you need immediate help.
– Text SHOUT to 85258.

The Mix –
Provides information and support for under 25s. Get advice about sex, relationships, drugs, mental health, money and jobs. Provides a Crisis Messenger, helpline and 1-2-1 Chat online via
– Call 0808 808 4994,
– Or text THEMIX to 85258.

Young Minds –
is a national charity that supports young people with mental ill health and campaigns about the issues. They provide a range of resources plus specialist help for parents whose children have mental health issues.
– Text YM to 85258,
– Or if you are a parent worried about your child, call 0808 802 5544.

The first step

The first step to take is to speak with a teacher or your pastoral team in school. A trusted adult can help you find appropriate help. This might involve making a doctor’s appointment.

Urgent Physical or medical help

If you or someone else is in serious risk of death or injury, call 999 and ask for police and/or an ambulance or go to your local A&E.


Self-injury Support

‘TESS’ text and email support is available for girls and young women up to 24 years affected by self-harm. If you don’t know how to start talking, just text or email “hello”. TESS replies to all messages.
– Text 07537 432444 or email

Selfharm UK

SelfharmUK is a project dedicated to supporting young people (11-19 years) impacted by self-harm, providing a safe space to talk, ask any questions and be honest about what’s going on in your life. They offer 1-2-1 email and online peer support.
– Email

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