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Dorset Mind Your Head doesn’t currently provide immediate support services for young people who are experiencing a severe mental health crisis or psychological distress. We do offer a range of non-urgent services, including counselling and support groups, that you can find here.

Please use the following information if you or someone you know may be experiencing a mental health crisis:

If you need to talk to someone

The Samaritans 24/7 Phoneline –
The Samaritans offer emotional support and a listening ear, 24 hours a day, 365 days a year. It’s a FREEPHONE number that can even be called from a mobile with no credit.
– Call them on 116 123 (24hr),
– Or email:

Connection 24/7 Phoneline for Dorset –
A helpline for people of all ages in Dorset who are experiencing mental health issues & need support.
– Call 111 and select ‘mental health,’
– Or dial 0300 1235440 to access support.

Childline –
Gives help on a wide range of issues – you can call and email them; post on message boards and chat to a counsellor online.
– Call 0800 1111, currently 9am to midnight,
– Or email them securely from your online Childline account.

Papyrus –
Papyrus provides confidential support and advice for young people struggling with thoughts of suicide and anyone worried about a young person.
– Call 0800 068 4141 or 07860 039967, 9am to 10pm weekdays, 2pm to 10pm weekends and bank holidays,
– Or email:

Kooth –
Kooth provides FREE, safe, anonymous support for children and young people. You can live chat or message the team of counsellors, join discussion boards and use a daily journal to track your feelings.
– Visit

Shout (text service) –
Shout provides a 24/7 text service, FREE on all major mobile networks, for anyone in crisis. It’s a place to go if you’re struggling to cope and you need immediate help.
– Text SHOUT to 85258.

The Mix –
Provides information and support for under 25s. Get advice about sex, relationships, drugs, mental health, money and jobs. Provides a Crisis Messenger, helpline and 1-2-1 Chat online via
– Call 0808 808 4994,
– Or text THEMIX to 85258.

Young Minds –
is a national charity that supports young people with mental ill health and campaigns about the issues. They provide a range of resources plus specialist help for parents whose children have mental health issues.
– Text YM to 85258,
– Or if you are a parent worried about your child, call 0808 802 5544.

The first step

The first step to take is to speak with a teacher or your pastoral team in school. A trusted adult can help you find appropriate help. This might involve making a doctor’s appointment.

Urgent Physical or medical help

If you or someone else is in serious risk of death or injury, call 999 and ask for police and/or an ambulance.


Self-injury Support

‘TESS’ text and email support is available for girls and young women up to 24 years affected by self-harm. If you don’t know how to start talking, just text or email “hello”. TESS replies to all messages.
– Text 07537 432444 or email

Selfharm UK

SelfharmUK is a project dedicated to supporting young people (11-19 years) impacted by self-harm, providing a safe space to talk, ask any questions and be honest about what’s going on in your life. They offer 1-2-1 email and online peer support.
– Email

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