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Dorset Mind Your Head Counselling Services

NOTE: All our counselling services have currently moved online and are being offered wither via Zoom or via phone for the duration of the Covid19 crisis. Please download a DMYH-Counselling-referral-form (download will begin automatically when link is clicked) and email it to to book your session.

We provide a one-to-one counselling services face-to- face when possible (with 50 minutes allocated to each session) for anyone between the ages of 11-25 covering the following postcode areas;

Christchurch, Somerford Arc: (BH23, BH24, BH25)

Wareham, PYCC: (BH19, BH20)

Dorchester, Temple Hills:  (DT1, DT2, DT3, DT4, DT5, DT6, DT7, DT8)

Ferndown, The Centre: (BH10, BH11, BH21, BH22, BH31)

For those in Dorset outside of these postcodes counselling can still be offered by phone or via zoom.


What we’re offering  

In response to the Coronavirus, Dorset Mind have adapted their counselling services and are offering online and telephone counselling to make sure that you remain supported while face-to-face contact is restrictedWe offer up to 6 sessions of 50 minutes each. 

Counselling - DorchesterOnline (Zoom) / phoneWednesdays (variable hours booked to suit)11 to 25 yrs
Counselling - FerndownOnline (Zoom) / phoneWednesdays (variable hours booked to suit)11 to 25 yrs
Counselling - PurbeckOnline (Zoom) / phoneWednesdays (variable hours booked to suit)11 to 25 yrs
Counselling - ChristchurchOnline (Zoom) /phone, or face to face at:
Somerford Arc,
20 Southey Rd, Christchurch
BH23 3EH
Mondays 4pm to 7pm
11 to 25 yrs

Our counsellors operate in much the same way as they would do face-to-face, only online. They run their sessions from a private and confidential space and will use headphones to make sure nothing can be overheard. They will be clear about what they are doing and why and you are free to ask them questions at any time. If you are for any reason uncomfortable with the service, please don’t hesitate to bring this to the attention of your counsellor. If you are unable to talk to your counsellor about an issue, please contact us directly at 

What happens?

You will have an initial assessment over the phone and during this you can discuss with your counsellor how you would like to receive sessions. The options are as follows; 

  1. Via Zoom Zoom is a free online platform with voice, video and chat features. This is our preferred means of contact. You can download the app via 
  2. Via phone (Landline or mobile). 
  3. Via Facetime (depending on whether you and your counsellor have Apple devices). 

Youcounsellor will discuss your preferences with you. If you chose online counselling, they will ask if you’d like it to be with or without video. This is entirely your choice and will depend on how comfortable you are with it. You can always change your mind at any time.  

Further details and instructions to access your session will be sent to you by your counsellor.  


You will need access to a quiet, private and safe space where you can engage in counselling without any distractions and interruptions. Consider whether you have an appropriate space available, and if you have any concerns, please discuss with your counsellor beforehand 

Please be prepared for the session as if you would attend it face-to-face. Please dress appropriately, make sure you are separate from any distractions and check that other digital devices are switched off or set on silent modeIf you are unsure as to how to use the technology, discuss it with your counsellor first. You can arrange a 5-minute test run if necessary, so you feel more comfortable. 

If you are using a laptop or a mobile phone, please make sure it is resting on a stable surface in order to keep a steady picture. This is particularly relevant when using a mobile phone as often this will be handheld, and we don’t want your counsellor getting motion sickness! 

If you can, please use headphones with a built-in microphone so that you are not overheard, and so that you can clearly hear your counsellor. The ones that come with your phone should suffice. If you don’t have any headphones, don’t worry, you can use the speakers and mic built into your device.  

Technical glitches 

Try to make sure you have a decent internet connection/mobile signal to avoid sound/video dropping out. Test this in the space you have chosen to use before your session starts, in case you need to change location.  

When using online and telephone counselling, technical glitches may occur such as loss of the connection. Your counsellor will discuss and agree with you what to do if this happens prior to starting your sessions. 

Parental consent 

If you are intending to use devices (such as a laptop) that belong to your parents/carers please make sure you have asked permission in advance. It is helpful if your parents/carers can support you through the counselling process and help provide you with a space that can be protected from interruptions.  

In some cases we will need to receive parental consent before we begin your sessions. This will take place during contracting (before your first session). 

We will ask that you complete a short evaluation on your first session and your last session. Your counsellor will talk you through this process and can help you wherever necessary.  

If you have any other questions then please do not hesitate to contact your counsellor or the Dorset Mind team at dmyh@dorsetmind.ukThank you! 

For immediate access to online counselling, try Kooth – free, safe and anonymous online support for young people, or Shout, free crisis text line for young people.

Why use counselling?

It is not unusual to struggle with how you feel. You might have problems at home, with friends or at school. These things can make you feel anxious, depressed, angry or afraid. Perhaps you want to talk to someone but find it embarrassing or difficult to talk to people you know. You might worry about being judged, or becoming the subject of gossip.

These are completely normal feelings and nothing to feel guilty or ashamed of. Counselling is a confidential and neutral service that can help you talk things through. Counsellors will support you without making you feel judged. This can really make a positive difference to your life and the way you feel about it.

A counsellor is a trained professional who’s primary concern is to support your emotional wellbeing. They will help you explore any problems you may be experiencing, and help you find a way through them. They will not advise you, or tell you what to do; rather they will listen and facilitate your own personal growth and exploration. This can be really helpful when faced with issues such as depression, anxiety, bereavement, bullying. They can also help with anger, relationships, low self-esteem, eating disorders and self-harm. A counsellor will help you find coping strategies and guide you at your own pace to greater wellbeing.

A counsellor is a service like any other, you don’t have to just sit there! Feel free to ask questions yourself and try to be open and honest about how you feel. A counsellor can’t do any good work with you unless you give them something true to work with. They will take your lead and work with you for the best possible outcome.

Additional support options

Counselling can help no matter what’s on your mind. Watch Jack in the video below. He tells us how counselling from Relate (a charity providing relationship support nationwide) helped him deal with his parent’s separation.

Relate also offer a free LIVE CHAT with a counsellor if you need immediate support

The Mix is another charity that offers free counselling and advice to anyone under the age of 25.

If you are looking for long term counselling, the Counselling Directory is a good place to look for qualified and regulated professional therapists near you.

If you feel that you want to end your life, please seek immediate help from the emergency services on 999. You can also contact HopeLineUK on 0800 068 41 41 or Samaritans on 116 123. If you are being abused, you can contact ChildLine on 0800 1111.

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